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Terms & Conditions

These Terms and Conditions ("Terms") govern the use of rental services provided by Maddie’s Dress Express ("we," "us," or "our"). By reserving, renting, or wearing any item from Maddie’s Dress Express, the customer ("Renter," "you," or "your") agrees to be bound by these Terms.

1. Rental Terms

1.1 Rental Period
All rentals are issued for a six (6) day period, beginning on the Start Date and ending on the Return Date as confirmed during booking.

1.2 Rental Fees & Payment

  • Full payment of the rental fee and a $25 refundable security deposit are due at the time of booking.

  • Accepted payment methods include: Cash, Zelle, Venmo, Check, or another agreed-upon method.

  • Late returns will incur a $10 per day late fee beyond the agreed Return Date.

2. Care and Condition of Rental Items

2.1 Dress Handling
All cleaning will be handled by Maddie’s Dress Express. Renters must not attempt to clean, alter, iron, or otherwise modify any rental item.

2.2 Damages

  • Minor damage and small, repairable stains are covered under the rental fee.

  • Major damage—including, but not limited to, tears, burns, and irreparable stains—or failure to return the item will result in a replacement fee up to the full retail value of the garment.

  • The security deposit may be withheld or applied toward damage or late fees at our sole discretion.

2.3 Return Procedure
Rented items must be returned by 7:00 PM on the agreed Return Date, unless other arrangements are made in writing. Items returned after this time will be subject to late fees.

3. Cancellations and Refunds

3.1 Cancellation by Renter

  • Cancellations made more than 14 days prior to the rental Start Date will receive a full refund.

  • Cancellations made 8 to 13 days before the Start Date may be eligible for a partial refund.

  • Cancellations made within 7 days of the rental period are not eligible for a refund.

3.2 Cancellation by Maddie’s Dress Express
In the event that a rental item becomes unavailable due to damage, loss, or other unforeseen circumstances, a full refund will be issued to the Renter.

4. Liability and Use Restrictions

  • Maddie’s Dress Express is not responsible for any allergic reactions, injuries, or personal incidents related to the use of rental items.

  • Rental items are for personal use only and may not be sub-leased, transferred, or sold.

  • The Renter assumes full responsibility for the rented item during the rental period.

5. Social Media and Promotional Use

  • We encourage you to share photos and videos featuring your rental items. If you do, please tag:
    @Maddies_Dress_Express and use the hashtag #MaddiesDressExpress

  • Customers who received a donated dress must tag our business when sharing photos or videos on any platform.

  • Renters who tag us may become eligible for future discounts (e.g., 10% off a future rental), subject to our discretion.

6. Agreement and Enforcement

By renting an item from Maddie’s Dress Express, you agree to sign a physical Dress Rental Agreement upon pickup or delivery and to comply with the terms outlined above.

Maddie’s Dress Express reserves the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of any changes.

Contact Information
If you have any questions about these Terms, please contact us:
Email: maddiesdressexpress@gmail.com
Instagram/Facebook: @Maddies_Dress_Express

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